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Open Banking - the potential for the bank of the future

Swiss Customer Survey 2018

Open Banking - the potential for the bank of the future

How digital are the Swiss millennials, and what do they expect from their bank?

On behalf of CREALOGIX, the market research institute CENSUSWIDE conducted an online survey throughout Switzerland with 1,001 banking customers between the ages of 18 and 45.

We wanted to find out how important online and mobile banking are for millennials today, how satisfied the younger customer groups are with their bank and the potential that lies in Open Banking.

  • How does everyday banking look for millennials?

  • Which banking methods do they prefer?

  • What is the most important criteria for banking customers when choosing a bank?

  • What role does the physical presence of banks play for millennials?

       Download the free report with all results!